PO BOX 64 BRISBANE MKT ROCKLEA QLD 4106 | ABN 30 815 638 618 | ACN 140 309 888 info@jacarandahousing.com.au (07) 3392 8848

Feedback and Complaints

Any person or organisation using Jacaranda Housing services or affected by its operation has the right to provide feedback and complain. Jacaranda Housing recognise that the issue of the complaint is important to the complainant and must be taken seriously. All complaints will be dealt with in a timely manner and parties kept informed of the progress. Jacaranda Housing respects and welcomes anonymous feedback and complaints.

FEEDBACK AND COMPLAINTS IN WRITING

Jacaranda Housing welcome’s your feedback and complaint in writing. If you do not wish to use our online form, please address and send as follows:

Jacaranda Housing
Feedback and Complaints
PO Box 64
Brisbane MKT
ROCKLEA QLD 4105

PRIVACY
Jacaranda Housing collects information to assist in resolving complaints received from tenants and members.

Information provided will be used in processing and/or resolving your complaint. Your information will be managed by Jacaranda Housing in accordance with the Information Privacy Act 2009 and the Jacaranda Housing Privacy Policy.

Provision of personal information within the following form is optional; in instances where private information is not included in the completion of this form, the complaint will be processed anonymously by Jacaranda Housing.

FEEDBACK AND COMPLAINTS ONLINE FORM