Any person or organisation using Jacaranda Housing services or affected by its operation has the right to provide feedback and complain. Jacaranda Housing recognise that the issue of the complaint is important to the complainant and must be taken seriously. All complaints will be dealt with in a timely manner and parties kept informed of the progress. Jacaranda Housing respects and welcomes anonymous feedback and complaints.
COMPLAINTS AND APPEALS POLICY
The following document details the Jacaranda Housing complaints and appeals policy.
FEEDBACK AND COMPLAINTS IN WRITING
Jacaranda Housing welcome’s your feedback and complaint in writing. If you do not wish to use our online form, please address and send as follows:
Feedback and Complaints
PO Box 64
ROCKLEA QLD 4105
Jacaranda Housing collects information to assist in resolving complaints received from tenants and members.
Provision of personal information within the following form is optional; in instances where private information is not included in the completion of this form, the complaint will be processed anonymously by Jacaranda Housing.
FEEDBACK AND COMPLAINTS ONLINE FORM