All tenants of Jacaranda Housing have rights and obligations as part of their tenancy.

Tenant Rights

      • Security of tenure within the terms of the Form 18a General Tenancy Agreement, ongoing eligibility for community housing and funding guidelines
      • Confidentiality of personal information
      • Access to tenant’s own information
      • Make complaints and appeal decisions
      • Access and use the services of advocates
      • To be treated fairly and with respect and dignity

Tenant Obligations 

      • Follow and comply with the rules set out in the Residential Tenancies and Rooming Accommodation Act 2008, including the tenant responsibilities under the Form 18a General Tenancy Agreement
      • Having regard to the condition of the property at the start of the tenancy, maintain the property to an acceptable standard including keep the premises clean
      • Pay rent on time as due, in the way written in the Form 18a General Tenancy Agreement
      • Inform Jacaranda Housing of any repairs required or damage (accidental or otherwise) to the property as soon as they occur and/or practicable, including smoke alarms
      • Use the premises as the main place of residence only
      • Not use the home for a business purpose or run a business from the premises
      • Not use your home for illegal purposes
      • Not cause a nuisance, or seriously affect the reasonable peace, comfort or privacy of your neighbours
      • Always abide by the Jacaranda Housing Tenant Code of Conduct
      • Adhere to Jacaranda Housing policy and procedures.
Queensland Government - Tenant Rights & Responsibilities