Jacaranda Housing is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
To protect your privacy Jacaranda Housing staff must follow the National Privacy Principles in the Information Privacy Act 2009 (Qld) (PDF, 640kB), which cover the collection, use, disclosure, security, quality, access, correction and openness of personal information.
How is this website monitored?
When you look at this web site, our internet service and analytics providers make a record of your visit and log the following information for statistical purposes only:
the user’s server address
the user’s top-level domain name (for example .com)
the date and time of the visit to the site
the pages accessed and documents downloaded
the previous site visited
the type of browser used.
No attempt is or will be made, to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.
At times you may be asked if you wish to complete survey questionnaires that appear on our site; for example, on housing issues such as repairs and maintenance on your property. Taking part in these surveys is entirely voluntary, and many surveys are able to be completed anonymously.
If you do agree to participate in a survey, you will be asked to review and accept certain additional terms and conditions relating to the use of any personal information you provide.
Email and feedback information
Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. Email messages may, however, be monitored by our website support staff for system troubleshooting and maintenance purposes.
Every effort will be made by Jacaranda Housing to reply to email correspondence received via our website. Where appropriate, emails sent to this site may be forwarded internally to other Jacaranda Housing staff for direct response.
How do I obtain access to information held about me by Jacaranda House?
Jacaranda House supports your right to see what personal information, including housing information, held about you. Find out how to access your records and learn more about how we protect your personal information by downloading our Privacy Collection Notice.