All tenants of Jacaranda Housing have rights and obligations as part of their tenancy.

Tenant Rights

  • Security of tenure within the terms of the Form 18a General Tenancy Agreement, ongoing eligibility for community housing and funding guidelines
  • Confidentiality of personal information
  • Access to tenant’s own information
  • Make complaints and appeal decisions
  • Access and use the services of advocates
  • To be treated fairly and with respect and dignity

Tenant Obligations 

  • Follow and comply with the rules set out in the Residential Tenancies and Rooming Accommodation Act 2008, including the tenant responsibilities under the Form 18a General Tenancy Agreement
  • Having regard to the condition of the property at the start of the tenancy, maintain the property to an acceptable standard including keep the premises clean
  • Pay rent on time as due, in the way written in the Form 18a General Tenancy Agreement
  • Inform Jacaranda Housing of any repairs required or damage (accidental or otherwise) to the property as soon as they occur and/or practicable, including smoke alarms
  • Use the premises as the main place of residence only
  • Not use the home for a business purpose or run a business from the premises
  • Not use your home for illegal purposes
  • Not cause a nuisance, or seriously affect the reasonable peace, comfort or privacy of your neighbours
  • Always abide by the Jacaranda Housing Tenant Code of Conduct
  • Adhere to Jacaranda Housing policy and procedures.

Queensland Government - Tenant Rights & Responsibilities