Rights & Obligations

All tenants of Jacaranda Housing have rights and obligations as part of their tenancy.

Tenant Rights

Security of tenure within the terms of the Form 18a General Tenancy Agreement, ongoing eligibility for community housing and funding guidelines
Confidentiality of personal information
Access to tenant’s own information
Make complaints and appeal decisions
Access and use the services of advocates
To be treated fairly and with respect and dignity

Tenant Obligations

Follow and comply with the rules set out in the Residential Tenancies and Rooming Accommodation Act 2008, including the tenant responsibilities under the Form 18a General Tenancy Agreement
Having regard to the condition of the property at the start of the tenancy, maintain the property to an acceptable standard including keep the premises clean
Pay rent on time as due, in the way written in the Form 18a General Tenancy Agreement
Inform Jacaranda Housing of any repairs required or damage (accidental or otherwise) to the property as soon as they occur and/or practicable, including smoke alarms
Use the premises as the main place of residence only
Not use the home for a business purpose or run a business from the premises
Not use your home for illegal purposes
Not cause a nuisance, or seriously affect the reasonable peace, comfort or privacy of your neighbours
Always abide by the Jacaranda Housing Tenant Code of Conduct
Adhere to Jacaranda Housing policy and procedures.